Your Job is to CARE About People and Who Doesn’t Want to be Cared About?

Zachariah (Cohere member) shared that the above title is my job description!  I love it and it has inspired today’s post.

I come from a small town and enjoyed relative peace of mind knowing that our banker lived just up the street and gave out loans based on reputation.  My school teacher was also my Brownie leader and my mom handed out the food stamps to our neighbors who were down on their luck.  My best friend’s dad raised the cattle we ate, my uncle grew our corn and you could see into the kitchen at the bakery where my brother worked mornings.

In an increasingly global economy, products are made and services are rendered on the other side of the globe instead of right around the corner.  I long for the bygone days of knowing my farmer, my baker and my candlestick maker and their children, spouses, cousins and their debt to income ratios as well as who was dating who every Saturday night.  How can I get a little slice of this hometown nostalgia in a world where it is cheaper to make and ship bowling balls over here from China?

Managing Cohere has been an excellent exercise in keeping things local and provides daily lessons on how deeply you must CARE for your customers, especially when there are no layers of staff or thousands of miles between me and them.  I see my customer’s faces and speak with each of them nearly daily.  They witness how I work and interact and run the business.  There are no secrets in Cohere (we have very thin walls). How many businesses can say that they actually see and talk with their customers every single day?  Even the local coffee shop will draw the occasional tourist whom they will never see again.

Cohere is held up by local people who care.  Our coffee is roasted by a woman named Jackie.  She hand roasts and delivers our coffee right to our door and stands there and chats while I write her an old fashioned check.  When is the last time you shook hands with your coffee roaster? Soon, we’ll enjoy the fruits of Grant Farms labor when the summer harvest starts.  When is the last time you set foot on the land where your produce is harvested?  Cohere t-shirts are printed by a man named Jason who does his work around the corner from here.  He takes the order, prints the shirts and takes my payment.  There is no 1-800 number–I just knock on his door.  Our signs were made by a woman named Amanda.  She delivered the signs to Cohere and stayed to explain how to install them.

Our furniture was made by a man named Drew. He bought beetle kill wood from Colorado forests and created everything in his garage, trucked it up here and installed it.  All of these people care about their customers–deeply and locally.

Who serves you locally and how do you know that they care about you?

  • Angel Kwiatkowski

    Your job is to CARE about people @coherellc…. http://bit.ly/cxhBnt

  • What about my ongoing graphic design services that we just discussed? haha

    • You’ve got a whole post devoted to you!

  • Your job is to CARE about people @coherellc…. http://bit.ly/cxhBnt

  • Featured in http://bit.ly/cxhBnt @zachariahkral @dolphinfeet and more

  • Love this post, I’m jealous I didn’t grow up in such a place! I’d come by but I live in NYC. I *almost* lived in Fort Collins about five years ago, but that’s neither here nor there.
    Also, CUTEST WEBSITE DESIGN EVAR!!

    • Hi Charlene! Yes, I did have the small hometown experience when I was little. Wasn’t able to fully appreciate it until I was grown up….of course!

  • Do you know the people who roast your coffee & build your furniture? @coherellc makes a case for personal business: http://bit.ly/9z8Zt3

  • Do you know who roasts your coffee & builds your furniture? makes a case for personal business http://bit.ly/9z8Zt3 via @JustinKownacki

  • Read this article on knowing your biz community, but cutest website evar! @coherellc http://bit.ly/9z8Zt3 (via @JustinKownacki)

  • RT @JustinKownacki: Do you know the people who roast your coffee? @coherellc's case for personal business: http://bit.ly/9z8Zt3

  • RT @JustinKownacki: Do you know who roasts your coffee? @coherellc makes a case for personal business: http://bit.ly/9z8Zt3

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