Is Your Coworking Space Sending Mixed Messages About The Community?
Just like a laptop or lucky suit, coworking spaces have to be cared for or they won’t perform.
Last week we talked about myriad reasons why coworking spaces are not frat-houses for freelancers. We might occasionally binge on M&Ms or circulate a hilarious YouTube video, but for most, the coworking space is where we go to get work done.
In their attempt to create “friendly atmospheres” and “comfortable workspaces”, however, some coworking facilities have strayed far from (what I hope was) their original goal of creating a professional space in which the mobile workforce can be at its most productive.
Catalysts/owners: when a potential member visits your space or a traveling coworker stops in via the Visa Program you’ve got to take it up a notch…you’re the face of coworking for the entire community as far as visitors are concerned!
Here are some unsavory practices that could affect their impression of coworking and cost you a member:
- The door is locked: There is nothing more confusing and off-putting than not being allowed to enter the facility during hours of operation. I once showed up well past 9 am (on a day that I’d informed the community manager I was coming) only to find the doors securely locked, with no one in sight. The only reason I eventually entered was because a member heard me rattling and opened the door. This member didn’t know me, and it wasn’t his responsibility, so he promptly returned to his office with a door (which he closed) and resumed working. I was left standing in the lobby, wondering whether I had the wrong direction. Which leads us to item 2…
- No host on duty: I’m tired of arguments that the community can thrive without a manager, curator, or host. I don’t care what you call this person, but they need to exist and be located near the door during business hours. This smiling face should be available to show new people where the coffee pot is located, and where to put their coat. It’s also helpful if this person can get a few of the members to also smile, wave, and say a sentence about what they do. This makes people laugh, feel comfortable, and understand why coworking is so great. So do it.
- A dirty bathroom: I hear you snickering already…”Thanks ‘Mom’ we’re all aware of how to clean a bathroom.” ARE YOU? In my travels, I’ve encountered coworking spaces with empty toilet paper rolls, hand towels that looked like they’d assisted in the open heart surgery of a car engine, and soap dispensers that made me want to skip the hand-washing all together. Think to yourself: if I were a member bringing my most important client in for a meeting, is this the bathroom I’d want to offer?
- A cruddy kitchen: If you’re going to entice new members with kitchens or breakrooms in which to enjoy their lunch, for god’s sake, keep it enjoyable. I’ve seen kitchens with signs that say “please be courteous and wash your own dishes” with what looked like a 90 year-old sponge lurking in the sink and nothing but a dingy towel on which to place your “clean” dish. Unacceptable. We’re all adults here, so let’s nix the signs and act like it. Space owners, I’m pretty sure if you provide your members with soap, a touchable cleaning implement, and a rack in which to place them, the clean dishes will follow.
- Weak power outlets: Freelancers are designed to travel light. Give them an outlet and a Wifi connection, and they’re happy. That’s why it shocks me that I’ve been in spaces where outlets are inconveniently located or missing altogether. If you want people to pay for a membership, they shouldn’t be forced to cross their fingers and plug their beloved computers into a scary tangle of extension cords and power strips.
Phew, that rant felt good!
Let’s face it people, even the most resilient community will falter and die if you can’t master the basics. Let’s not become so concerned with using our 30,000 foot lofts and cool-looking furniture to attract new members that we forget to care for the ones we already have.
Image Credit: funpicked.com